Qualitative

When AI Meets Human Judgment: Designing for Trust in High-Stakes Work

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For over a decade, I’ve worked on AI/ML products where mistakes have real consequences. In two key projects — automating legal document review for brokerages, and using AI to identify college students with leadership potential— I bridged the gap between data science and human trust, ensuring adoption in high-stakes contexts. Legal Document Automation (Startup, Acquired … Read more

Ethnographic research into a scalable, enduring product ecosystem

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Overview In 2011, I created a new way to describe gin flavor. Not by listing botanicals, but by translating how real drinkers talk into a clear, approachable visual. The result was the Gin Flavor Map, a language-first, non-technical flavor model that uses familiar terms (“heat,” “floral,” “citrus”) and avoids false precision by using “a lot,” … Read more